Shipping policy
1. Processing Time:
- Orders are typically processed and shipped within 72 hours business days of the order placement, excluding weekends and holidays.
2. Shipping Methods:
- We offer several shipping methods, including standard and expedited options. The available options and estimated delivery times are provided during the checkout process.
3. Shipping Locations:
- We currently ship to addresses within United States and Brazil If your location is not covered, please contact our customer support for assistance.
4. Shipping Costs:
- Shipping costs are calculated based on the shipping method selected, the weight of the package, and the destination. The shipping cost will be displayed during the checkout process.
5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using the provided tracking information.
6. Delivery Times:
- Delivery times vary depending on the shipping method and destination. Please refer to the estimated delivery times provided during the checkout process. Please note that these are estimates, and actual delivery times may vary.
7. Delays and Exceptions:
- While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.
8. Shipping Restrictions:
- Some products may be subject to shipping restrictions based on the destination, and we reserve the right to restrict the shipment of certain products to certain locations.
9. International Shipping:
- For international orders, customs duties, taxes, and fees may be applicable upon arrival in the destination country. These additional charges are the responsibility of the recipient.
10. Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to initiate an investigation and find a resolution.
11. Returns Due to Non-Delivery:
- If a package is returned to us due to non-delivery (e.g., incorrect address provided by the customer), the customer will be responsible for the cost of re-stocking fee and re-shipping the package.
If you have any questions or concerns about our Shipping Policy, please contact us at sales@lustmia.com